If you are unable to solve the problem yourself, see your hearing aid dispenser.
Do not attempt to repair the hearing aid yourself.
| Problem |
Cause |
Solution |
| No sound |
Battery |
Is battery old, weak or defective, right
size? Try new battery. Check for corrosion around battery contacts and
terminals. See your dispenser. |
| Earmold wax |
Clean by separating receiver
from earmold. Wash earmold with mild soap and water, thoroughly air-dry
before reattaching to receiver. Earmold blower recommended. Ask dispenser. |
| Moisture in tubing |
Separate tubing from hearing
aid and dry thoroughly before re-attaching it to hearing aid. Earmold
blower recommended. Ask dispenser. |
| Tubing (kinked/twisted) |
Untwist and place on ear
again |
| Switch |
Check to see that switch
is turned to "M" (microphone) position and not "T"
(telephone) or "O" (off) position. |
| Weak or intermittent
sound |
Battery |
Is battery old, weak or defective?
Try new battery. Check for corrosion around battery contacts and terminals.
See your dispenser. |
| Earmold wax |
Clean as described above
or readjust as above. |
| Tubing moisture or kink |
Dry or readjust as described
above. |
| Cord(CROS only) |
Is cord twisted, knotted
or cracked? See your dispenser. |
| Feedback (whistling) |
Earmold |
Earmold may not fit properly
or it may be inserted in the improperly. Insert it again; press gently
on earmold while it is in ear. If problem persists, see your dispenser. |
| Hole in tubing or tone hook |
See your dispenser. |
| Noisy (scratchy)
sound |
Battery |
Is battery old, weak or defective?
Try new battery. Check for corrosion around battery contacts and terminals.
See your dispenser. |
| Dirty volume
wheel |
See your dispenser. |
Hearing
Aid Troubleshooting: Behind-the-Ear Hearing Aids
