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Under the direction of Carol Covell R.N., M.S.
Executive Vice President for Patient Services, the Department of Nursing at the Massachusetts Eye and Ear Infirmary
exists to provide compassionate and quality nursing care to patients, their families and/or
significant others. It is our belief that quality nursing care arises from the clinical
application of scientific knowledge and is delivered within a tangible framework of care,
compassion and respect for the dignity of the patient. The ultimate goal of our nursing care is to restore the patient to
their optimal level of health.
The Adult Inpatient and Observation Unit is located on the
11th Floor of the Infirmary. The unit has a bed capacity of 42, including 4 intermediate-care beds.
The professional nursing staff of the 11th Floor is dedicated to providing quality, compassionate care to adult eye, ear, nose, throat, and head and neck patients. The nursing staff utilizes state-of-the-art equipment and in-depth clinical knowledge in their delivery of care. The Intermediate-Care Unit is an integral part of the 11th Floor. Professional nurses with advanced education and experience provide comprehensive care to the Infirmary's critically ill patients.
Also located on the 11th Floor is The Norman Knight Center for Hyperbaric Medicine. The center is named in recognition of Mr. Norman Knight's continued interest and support. The unit has three monoplace hyperbaric oxygen chambers and provides care for approved disorders such as osteoradionecrosis, carbon monoxide poisoning, and decompression sickness. Specially trained nurses and physicians provide the care in the unit. The center is a "preferred referral center" for the Divers Alert Network.
The Massachusetts Eye and Ear Infirmary Department of Pediatrics provides expert care
in a child-friendly environment. We strive to decrease any psychological or physical distress experienced by children and their families during the hospital process. To
help reduce your child's anxiety, we encourage family involvement throughout the stay.
As a leader in the "Parent in the Operating Room" Program, we encourage one parent to accompany the child to the Operating Room during anesthesia induction. After surgery, when your child is stable, the Recovery Room nurse will call for one parent to go into the recovery area. One parent is welcome to "room-in" overnight to provide emotional support.
MEEI offers the pediatric patient:
If you have any questions, concerns or needs during your child's stay at the Infirmary, please feel free to speak with the nursing staff.
For more information, please contact Nurse Manager of Pediatrics at 617 573-3469.
The Ambulatory Care Unit is located on the 9th floor. The philosophy of this unit is to utilize and provide primary nursing to ensure seamless patient care from admission to the post-discharge follow-up phone call.
MEEI offers the Ambulatory Care Patient -
The Operating Room is located on the S Floor and is a center of activity throughout the day. Clearly, the professionalism of our Operating Room staff continually meets the challenge of increasing volume and advanced technology. In an effort to maintain quality care, the Operating Room nurses, in collaboration with the nurses from other areas of the Infirmary, ensure a quality peri-operative experience.
The Surgicenter is specifically staffed and equipped for day-surgery patients undergoing ear, nose, throat, and ophthalmic procedures. This highly efficient, self-contained unit allows physicians to schedule procedures in a state-of-the-art facility, which includes the latest technology and equipment found also in the Infirmary's main Operating Room.
The Emergency Department and the Walk-In Service provide quality care to adult and pediatric emergent and urgent patients. The Emergency Department operates 24 hours per day/seven days per week. The Walk-In Service operates Monday though Friday, 9 am to 5 pm. Patients seen in the Walk-In Service require a referral from their primary care physician. The staff of professional nurses are specially trained in the delivery of emergency care.
The Post-Anesthesia Care Unit (PACU) provides quality, primary nursing care in this highly specialized area and serves as a source of excellence in patient care. This specialty requires that nurses not only monitor their patients closely but also utilize specialty equipment and Advanced Cardiac Support skills to maximize quality patient care.
The Registered Nurses in the Laser Center provide primary nursing care to patients undergoing ophthalmic laser surgery. The Morse Laser Center is the site of general laser procedures and a center for the development of new treatments for common and rare eye disorders. The Laser Center is also one of the busiest sites in Boston for refractive surgery. We offer the latest in wavefront technology. Through the activity of the Morse Laser Center, the Infirmary actively participates in the research and development of new treatments for age-related macular degeneration. The nurses in the Laser Center are active in the education of patients, their families, and healthcare professionals with regard to ophthalmic laser surgery.
The Massachusetts Eye and Ear Infirmary Nursing Education Department's philosophy and objectives are derived from the mission, vision, values, and guiding principles of the organization. The primary goal of nursing education at the Infirmary is to link theoretical knowledge to clinical practice. With the assistance of the Nursing Education Council, learning needs are identified and programs developed, implemented, evaluated, and modified, based on learner response. The nursing education department continues to collaborate with staff and nurse managers to meet the educational needs of our nurses in an ever-changing healthcare environment.
The Infirmary is an American Heart Association Center for Education in both Basic Life Support and Advanced Cardiac Life Support.
For questions, concerns or further information regarding our clinical services, please call the main number of the Infirmary 617-523-7900, and ask to be connected to the appropriate area.
The Department of Nursing at The Massachusetts Eye and Ear Infirmary utilizes shared governance as a framework for Professional Practice. Shared governance provides professional nurses with the opportunity to participate in decision making and policy formulation that affect their individual practice and the delivery of nursing care. This model allows the nurses to assume the accountability and responsibility for their professional practice through the following decision making councils:
The responsibility of this Council is to ensure a mechanism for periodic review, revision and development of standards of practice for professional nursing. This Council consists of members from each clinical area.
The responsibility of this council is to oversee nursing quality improvement through monitoring and evaluating outcomes. This council consists of members from each clinical area.
The responsibility of this council is to assess, implement and evaluate the educational plan for nursing. This Council consists of the Director of Nursing Education, Preceptors/Mentors and Clinical Leaders from each unit.
The responsibility of this Council is to act on the recommendations from all the various councils. The Management Council is comprised of the Executive Vice President for Patient Services, Nurse Managers, Clinical Leaders, The Director of Nursing Education and meets weekly.
The responsibility of this Council is to establish, coordinate, integrate and monitor goals for Patient Services. This Council is comprised of the Executive Vice President for Patient Services, Chairpersons of the various councils, Director of Nursing Education, Nurse Managers, Clinical Leaders, Nursing Supervisors, Infection Control Nurse and the Laser Coordinator.
Collaborative Practice Committees serve to insure appropriate intra and interdisciplinary communication for seamless patient care.
The goals of primary nursing at MEEI are:
The Department of Nursing promotes personal and professional growth and development by providing:
MEEI nurses present annually at the national conferences of the Society of Otorhinolaryngology and Head and Neck Nursing (SOHN) National Conference, and the American Society of Ophthalmic Registered Nurses National Conference (ASORN).
Presentations at SOHN have included:
1) Carol A. Covell, RN, MS, Executive Vice President for Patient Services and Cheryl Kurtz, RN, BSN, CNOR, Administrative Manager of the Operating Room - A Position of Valu
2) Eileen Lowell, RN, Clinical Leader, 9th Floor AMB - Clinical Management of the Patient with Von Willebrand’s Disease Undergoing a Tonsillectomy
3) Ann Goulette, RN, Staff Nurse, 9th Floor AMB - Bone-Anchored Hearing Aids – BAHA
4) Francine Vozzella, RN, Staff Nurse, 11th Floor - Nursing Care of Patients Undergoing Microvascular Free Flap Surgery
5) Patrice Chiavelli, RN, Staff Nurse, Surgicenter - Current Trends in Pediatric Pain Management
Presentations at ASORN have included:
1) Mary Lou Butler, RN, Clinical Leader, EW and Jo Anne Ricca, MSN, RN, CS-FNP, Employee Health Nurse -Giant Cell Arteritis
2) Tamar Winter, RN, BSN, Staff Nurse, Pediatrics - A Holistic Approach to the Management of Pediatric Open Globe Injuries
3) Colleen DiAntonio, RN, Staff Nurse, 9th Floor AMB - Let’s Get it Straight—The Nursing Implications of Adjustable Sutures in the Adult Strabismus Patient
These are some selected comments from our patients (used with their permission):
"...a very kind and caring nurse--she was always one step ahead of me in my care."
"The Recovery nurses were wonderful!"
"...service and attention A+"
"...an extremely pleasant, sensitive and astute nurse who truly understands children's needs..."
"...very helpful, caring, concerned and sympathetic"
"We have been to many hospitals and you, by far, have the most excellent nursing staff."
"All the nurses were very attentive."
"Love the nurses."
"...informative, friendly and empathetic, both prior to and after the surgery."
"...professional and courteous, which relieved much of the stress I was feeling."
"You are very good at caring for your patients."
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